:root{--bg:#eef3f7;--card:#fff;--text:#132238;--muted:#6b778d;--primary:#0c4a6e;--primary2:#083344;--accent:#0ea5e9;--border:#dce5ee;--danger:#dc2626;--success:#15803d;--warning:#a16207;--shadow:0 14px 35px rgba(15,23,42,.08)}*{box-sizing:border-box}body{margin:0;font-family:Inter,Segoe UI,Roboto,Arial,sans-serif;background:var(--bg);color:var(--text)}a{text-decoration:none;color:inherit}.app{display:flex;min-height:100vh}.sidebar{width:270px;background:linear-gradient(180deg,#082f49,#0f172a);color:white;padding:22px;position:fixed;inset:0 auto 0 0}.brand{display:flex;gap:12px;align-items:center;margin-bottom:28px}.brand-icon{width:44px;height:44px;border-radius:14px;background:#e0f2fe;color:#075985;display:grid;place-items:center;font-weight:900}.brand span{display:block;color:#bae6fd;font-size:12px}.sidebar nav{display:grid;gap:8px}.sidebar a{padding:13px 14px;border-radius:14px;color:#e2e8f0}.sidebar a:hover{background:rgba(255,255,255,.1)}.main{margin-left:270px;width:calc(100% - 270px);padding:24px}.topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:22px}.topbar h1{margin:0;font-size:26px}.topbar p{margin:4px 0 0;color:var(--muted)}.user-chip{background:white;padding:12px 16px;border-radius:16px;box-shadow:var(--shadow);font-weight:700}.user-chip small{display:block;color:var(--muted);font-weight:500;text-transform:capitalize}.card{background:var(--card);border:1px solid var(--border);border-radius:22px;padding:22px;box-shadow:var(--shadow);margin-bottom:18px}.grid{display:grid;grid-template-columns:repeat(12,1fr);gap:16px}.col-3{grid-column:span 3}.col-4{grid-column:span 4}.col-6{grid-column:span 6}.col-8{grid-column:span 8}.col-12{grid-column:span 12}.stat{background:linear-gradient(135deg,#fff,#f8fafc);border:1px solid var(--border);border-radius:20px;padding:18px}.stat b{font-size:30px;display:block}.stat span{color:var(--muted)}label{display:block;font-weight:700;margin:12px 0 6px}input,select,textarea{width:100%;padding:13px 14px;border:1px solid var(--border);border-radius:14px;background:#fff;font-size:15px}textarea{min-height:120px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:12px 16px;border:0;border-radius:14px;background:var(--primary);color:white;font-weight:800;cursor:pointer}.btn:hover{background:var(--primary2)}.btn.secondary{background:#475569}.btn.danger{background:var(--danger)}.btn.success{background:var(--success)}.btn.block{width:100%}.table-wrap{overflow:auto;border-radius:18px;border:1px solid var(--border)}table{width:100%;border-collapse:collapse;background:white}th,td{text-align:left;padding:14px;border-bottom:1px solid var(--border);white-space:nowrap}th{background:#f8fafc;font-size:13px;color:#475569;text-transform:uppercase}.badge{display:inline-block;padding:7px 10px;border-radius:999px;font-size:12px;font-weight:800}.badge-success{background:#dcfce7;color:#166534}.badge-danger{background:#fee2e2;color:#991b1b}.badge-warning{background:#fef3c7;color:#92400e}.badge-info{background:#e0f2fe;color:#075985}.badge-primary{background:#dbeafe;color:#1d4ed8}.badge-dark{background:#e5e7eb;color:#111827}.badge-secondary{background:#f1f5f9;color:#475569}.alert{padding:14px 16px;border-radius:16px;margin-bottom:16px}.alert.success{background:#dcfce7;color:#166534}.alert.error{background:#fee2e2;color:#991b1b}.timeline{border-left:3px solid #cbd5e1;padding-left:18px}.timeline-item{margin-bottom:16px}.timeline-item b{display:block}.timeline-item span{color:var(--muted);font-size:13px}.login-page{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,#082f49,#e0f2fe)}.login-card{width:min(440px,92vw);background:white;padding:30px;border-radius:26px;box-shadow:0 30px 80px rgba(0,0,0,.18)}.login-logo{display:flex;align-items:center;gap:12px;margin-bottom:20px}.privacy-box{background:#f8fafc;border:1px dashed #94a3b8;padding:14px;border-radius:16px;color:#475569}.recording-player{width:100%;margin-top:8px}@media(max-width:900px){.sidebar{position:relative;width:100%;inset:auto}.app{display:block}.main{margin-left:0;width:100%;padding:16px}.topbar{display:block}.grid{grid-template-columns:1fr}.col-3,.col-4,.col-6,.col-8,.col-12{grid-column:span 1}.sidebar nav{grid-template-columns:repeat(2,1fr)}th,td{padding:12px}.btn{width:100%;margin:3px 0}}@media(min-width:1300px){.main{padding:34px}.card{padding:28px}}

/* Updated live call controls */
.call-control-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;align-items:end}
.transfer-box{margin-top:18px;padding-top:18px;border-top:1px solid #e5e7eb}
.btn.warning{background:#d97706;color:#fff}.btn.danger{background:#b91c1c;color:#fff}.btn.primary{background:#1d4ed8;color:#fff}
@media(max-width:800px){.call-control-grid{grid-template-columns:1fr}.transfer-box .grid{display:block}.transfer-box .col-3,.transfer-box .col-4,.transfer-box .col-5{width:100%;margin-bottom:12px}}